Inside her cramped office at the Henderson Inclusion School in Boston, Caitlin Serna scrambles to help her students get into college, and even more importantly, find ways to pay for it.
But this year the federal government’s new and “improved” Free Application for Federal Student Aid, or FAFSA, isn’t helping. The crucial form rolled out three months late and riddled with confusing mistakes.
Students need to submit the form to qualify for financial aid, and some colleges require it as early as mid-January.
