What 20 million print jobs taught us about student access

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While the move to Chromebooks and Google Workspace promised a simpler, frictionless cloud-ready world, printing is often dismissed as a legacy concern. However, across districts processing tens of millions of annual print jobs, I’ve learned that print hasn’t disappeared—it has simply become less visible.

Print still matters in Chromebook-first districts

Even in schools where every kid has a Chromebook or other device, print remains the undeniable backbone of classroom continuity. Think of all those worksheets, exams, IEP documentation, substitute plans, visual aids, and permission slips, all of which are daily realities for students, teachers and admin staff. And, they all run on paper.

Now, I’m not saying that schools need to treat print the way they did when blackboard and overhead projectors were cutting edge. What’s changed is how print interacts with this cloud-first environment.

In districts using Google Workspace, for example, jobs often start from shared devices and personal Chromebooks, with student usage moving between their homes and school. Without centralized oversight, you get chaos: jobs sent to the wrong building, anonymous queues, printers overwhelmed at peak times, or students unable to retrieve materials when they really, really need them.

These failures are rarely dramatic, but they are disruptive, and they show up all the time.

Data tells a surprising story

Pennsylvania’s Dallastown Area School District is a great example. Serving about 6,200 students across six schools, this district runs a Chromebook-heavy environment managed by a single systems administrator. Print issues surfaced as anonymous jobs and cross-building printing, creating IT headaches that directly hindered student access.

Once the district gained centralized visibility, the data told a surprising story. Students weren’t actually the main drivers of print volume. Staff were.


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Knowing that shifted the conversation away from prior thoughts of restricting student printing (and the inequality between students that can result) and towards smarter print policies. The district had the insight to support more consistent classroom experiences that addressed sustainability and budget pressures at the same time.

They even have their own student-powered IT support team now, and it all kicked off with effective print management software.

Not all print jobs are created equal

One concerning effect I see all the time is that unmanaged print environments tend to protect systems, rather than people. In an effort to control costs, districts often introduce blunt-force restrictions: hard quotas, limited access windows, or building-specific printers that demand predictable behavior.

And while teachers usually find workarounds to this stuff, it’s expecting a lot of students to do the same.

When print is unreliable, teachers often absorb the friction by reshaping lessons or reprinting materials. However, students—particularly those without home digital access—face more significant barriers like lost time and missed assignments, creating inequitable classroom experiences.

Success at scale

To reassure you that it’s possible to address this, even at scale, let me introduce Catholic Education Western Australia, which oversees printing across more than 150 schools, 12,000 staff and 83,000 students over an area larger than Texas.

A few years ago, the organization made the decision to centralize and standardize their print environment, including remote and regional communities where on-site IT support isn’t always a given. The goal wasn’t just efficiency.

They were determined to offer consistency and print equity, so that a student in a small, remote school would have access to the same learning materials as a student in a large metropolitan campus.

Centralizing print infrastructure and visibility reduced variability between schools. Even at this massive scale print access became predictable, regardless of location or staffing levels.

And their experience underscores an important point: if consistent, student-ready print can be delivered across thousands of miles and hundreds of sites, then it’s not a technical issue. It’s an infrastructure choice.

Changing the print conversation

When leaders can see actual usage staff and student print patterns, assumptions start to fall away (and get replaced by data-driven strategy, which is always easier to sell in a board meeting). Conversations are able to move from “students print too much” to the more productive question “how can print meaningfully support students and teachers?”

This data-driven approach also allows districts to align print policies with educational goals, preserving access where it matters, and standardizing experiences across schools.

The trick is to treat print as what it is: a core part of the learning infrastructure. Of course Chromebooks and Google Workspace have transformed classrooms for the better.

But that last mile of learning still matters. When print is reliable, visible and governed with intent, it helps students and staff get the most out of school. And for me, after 20 million print jobs, that’s the lesson that sticks.

Mat Buttrey
Mat Buttrey
Mat Buttrey is the senior product manager at PaperCut.

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